With our web based help desk, organizations can centralize problem tracking and resolution, enable web collaboration and reduce call time by enabling users to "help themselves" online. Users can search an online knowledge base for quick solutions or submit and track their own tickets online. Users only need a standard browser.
Good news: Our help desk is here to help. It was designed to help your company offer the ultimate customer satisfaction. The best part is, it pays for itself in no time because great customer support equals more sales!
Our help desk is a fully automated web based help desk. Replace your support email link with the our help desk and say goodbye to that messy email inbox and support requests that fall through the cracks.
Our help desk keeps your employees happy for many reasons. They are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.
In summary this will allow complete organization for your company (whether there is one employee or thousands), designed for the Internet or Intranet (log in and continue working from anywhere in the world), allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more…